A:    Backup any files you think are critical and you cannot afford to lose.  For most users, these files will be in the My Documents folders.  The Aegis Security Suite also comes with a wizard to help you identify important programs and files on your computer.

A:    The Aegis Security Suite will only backup files as they change on your hard drive.  When you type within a file, the changes have not been written to your hard drive yet and thus will not be backed up.  If you save the file, it will then be written to the hard drive and then backed up to our secure server.

A:    Using the Aegis Security Suite, you will only be allowed to have two versions of files – those that are backed up in real time and those backed up on a set schedule.  Aegis Gold allows up to 30 versions of any and all files.

A:    After downloading the Aegis Security Suite install file, proceed to install the program and specify that you are an existing customer.  After verifying your identity, you will be able to initiate an Emergency Recovery.  You will now have all your files and directories in the latest versions on your new computer.  Make sure that you uninstall the Aegis Security Suite from your old computer or you may have problems.

A:    Halcyon Computing Services uses the OpenSSH SFTP standard for file transfers.  On top of the actual file being sent or received, this protocol transfers additional data to ensure security and data integrity.  On large files (larger than 1 MB), this value is negligible.  But on small files, the overhead may be very high.